Shoreditch Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Man and Van provides removal and transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Shoreditch Man and Van, the provider of removal and transport services.

1.2 "Customer" means the individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, delivery, loading, unloading or related services provided by the Company.

1.4 "Goods" means any items, furniture, personal effects, equipment or property transported or handled by the Company on behalf of the Customer.

1.5 "Service Area" means the areas in which the Company routinely operates and offers its removal and man and van services, including local, regional and longer-distance transport as agreed at the time of booking.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including but not limited to loading, transportation and unloading of Goods.

2.2 Any additional services such as packing, disassembly, reassembly, or storage must be agreed in advance and may be subject to additional charges.

2.3 The Company reserves the right to refuse to carry any Goods that it reasonably believes are hazardous, illegal, dangerous, excessively heavy, or could cause damage to its vehicles, equipment, staff, or other customers' property.

3. Booking Process

3.1 The Customer may request a quote by providing accurate details of the pick-up and delivery addresses, access conditions, size and quantity of Goods, preferred dates and times, and any special requirements.

3.2 Quotes are based on the information supplied by the Customer. If the information is inaccurate or incomplete, the Company may adjust the price accordingly, even after acceptance of the quote, subject to the Customer's agreement before the service commences.

3.3 A booking is only confirmed once the Customer has accepted the quote and the Company has provided written or verbal confirmation of the booking details, including date, time, rates and any applicable deposit or prepayment requirements.

3.4 The Customer is responsible for checking all booking details are correct, including addresses, dates, times and service type. Any errors must be reported to the Company as soon as possible so that adjustments can be made where feasible.

3.5 The Company cannot guarantee availability for any particular date or time until a booking has been confirmed.

4. Customer Responsibilities

4.1 The Customer must ensure that adequate and safe access is available at both the collection and delivery addresses, including suitable parking for the vehicle, and any necessary permits where applicable.

4.2 The Customer must ensure that Goods are properly packed, secured and ready for transport unless the Company has expressly agreed to provide packing services.

4.3 The Customer must be present, or have an authorised representative present, at both the collection and delivery points to provide instructions, oversee the work and sign any relevant documentation.

4.4 The Customer must notify the Company in advance of any Goods that are particularly fragile, valuable or require special handling, so that appropriate arrangements can be made.

4.5 The Customer is responsible for obtaining any required permissions or authorisations for access to buildings, loading bays, parking areas, or restricted zones.

5. Payments and Charges

5.1 Charges are generally calculated on the basis of the time spent, distance travelled, size of vehicle, number of staff required, and the nature and volume of Goods.

5.2 The Company will provide an estimate or fixed price quote based on information provided by the Customer. Any additional services or delays caused by circumstances outside the Company's control may result in extra charges, which will be explained to the Customer wherever possible prior to incurring them.

5.3 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be communicated to the Customer at the time of booking.

5.4 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company reserves the right to withhold delivery of Goods until payment has been received in full.

5.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amounts at a reasonable rate, from the due date until payment is received.

5.6 All prices quoted are exclusive of any applicable taxes or charges that may be imposed by law, unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as early as possible. Cancellations or amendments are only effective once acknowledged by the Company.

6.2 The Company may apply cancellation charges depending on the notice period provided by the Customer. As a general guideline:

(a) Cancellations made more than 72 hours before the scheduled start time may incur no charge or a minimal administration fee.

(b) Cancellations made between 24 and 72 hours before the scheduled start time may incur a percentage of the quoted price.

(c) Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price.

6.3 If the Customer is not present at the agreed time and location, or if access is not available, this may be treated as a cancellation and charges may apply.

6.4 Any amendments to the date, time, addresses, type of service, or volume of Goods are subject to availability and may result in changes to the quoted price.

6.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, or staff illness. In such cases, the Company will seek to rearrange the service or provide a refund of any prepaid amounts for services not delivered, as appropriate.

7. Delays and Waiting Time

7.1 The Company will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and not guaranteed. The Company is not liable for losses arising from delays that are outside its reasonable control.

7.2 If the start or completion of the Services is delayed due to issues at the collection or delivery address, including lack of access, waiting for keys, absence of the Customer, or incomplete packing, the Company may charge reasonable waiting time fees.

7.3 The Customer is encouraged to plan adequately to minimise delays, including arranging keys, lifts, parking and access in advance.

8. Excluded and Prohibited Items

8.1 The Company does not carry the following items unless expressly agreed in writing: cash, jewellery, precious metals, stones, watches, deeds, securities, valuable collections, antiques of high value, and other items of exceptional financial or sentimental value.

8.2 The Company will not transport hazardous, illegal or dangerous goods, including but not limited to explosives, flammable substances, chemicals, firearms, ammunition, drugs, and any material prohibited by law.

8.3 If such items are found among the Goods without the Company's prior consent, the Company may remove or refuse to transport them and may notify the relevant authorities if required by law. The Customer will be responsible for any resulting costs or losses.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability for loss of or damage to Goods is limited as set out in this clause.

9.2 The Company is not liable for any loss or damage arising from:

(a) inadequate or improper packing by the Customer;

(b) normal wear and tear, ageing or deterioration of Goods;

(c) pre-existing defects or inherent vice in the Goods;

(d) changes in atmospheric conditions, dampness or mould;

(e) disassembly or reassembly of furniture or equipment performed at the Customer's request where manufacturer instructions are not available or cannot reasonably be followed;

(f) acts or omissions of the Customer or any third party.

9.3 The Company's liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per item or per job, subject to any specific terms agreed in writing or any insurance cover arranged by the Customer.

9.4 The Customer is strongly advised to arrange adequate insurance cover for the full value of the Goods being moved, particularly for high-value items, fragile items, or large removals.

9.5 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of use, loss of business, or loss of opportunity, arising from or in connection with the Services.

9.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.

10. Parking, Access and Charges

10.1 The Customer is responsible for ensuring that suitable parking is available for the Company's vehicle at both collection and delivery locations.

10.2 If parking restrictions apply, the Customer should arrange any necessary permits in advance. If this is not possible, the Customer must inform the Company so that appropriate arrangements can be discussed.

10.3 Any parking fees, fines, congestion charges, tolls or penalties incurred during the provision of the Services due to inadequate or restricted parking or access arrangements may be charged to the Customer.

10.4 If the Company is required to park at a distance from the property due to restrictions or lack of suitable space, additional charges may apply for the increased handling time and labour.

11. Waste Regulations and Disposal

11.1 The Company complies with applicable waste and environmental regulations in relation to the handling, transport and disposal of items.

11.2 The standard Services provided by the Company relate to removal and transport of Goods from one location to another. The Company is not obliged to dispose of unwanted items or waste unless explicitly agreed as part of the booking.

11.3 If the Customer requests disposal or clearance of items, this must be agreed in advance. Additional charges will apply, which may depend on the type and quantity of items, any recycling or disposal fees, and regulatory requirements.

11.4 The Company will not handle or dispose of hazardous or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, flammable substances or other materials restricted under waste regulations.

11.5 The Customer is responsible for accurately describing any items to be disposed of and confirming that they do not include hazardous or regulated waste. If such items are found, the Company may refuse to handle them and may charge for any costs incurred.

12. Customer Conduct and Safety

12.1 The Customer must treat the Company's staff with respect and must not engage in any abusive, aggressive or threatening behaviour.

12.2 For safety reasons, the Customer and any third parties should follow reasonable instructions given by the Company's staff during loading, transport and unloading.

12.3 The Company reserves the right to suspend or terminate the Services immediately if staff safety is at risk or if the working environment is deemed unsafe, including due to violence, harassment, dangerous conditions or illegal activity. In such cases, the Customer may be liable for charges for work already completed and any associated costs.

13. Events Beyond the Company's Control

13.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, severe weather, accidents, road closures, traffic congestion, vehicle breakdown, strikes, civil unrest, acts of terrorism, or natural disasters.

13.2 In such circumstances, the Company will take reasonable steps to minimise disruption and, where possible, rearrange the Services at a mutually convenient time.

14. Complaints and Dispute Resolution

14.1 The Company aims to provide a professional removal and man and van service across its operating areas. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 Complaints should be submitted with a clear description of the issue, relevant dates, addresses, and any supporting information. The Company will review the complaint and respond within a reasonable timeframe.

14.3 The Company may propose practical solutions or goodwill gestures, without prejudice to its legal position, in order to resolve complaints amicably.

15. Data Protection and Privacy

15.1 The Company collects and processes personal information required to provide the Services, such as names, addresses, and contact details.

15.2 The Company will handle personal information in accordance with applicable data protection laws and will take reasonable steps to keep such information secure.

15.3 Personal information will not be shared with third parties except where necessary to provide the Services, to meet legal obligations, or with the Customer's consent.

16. Variation of Terms

16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date on which they are published or otherwise communicated to the Customer.

16.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a later version is explicitly agreed in writing by both parties.

17. Severability

17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed severed to the extent necessary, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By confirming a booking or using the Services of Shoreditch Man and Van, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.