Terms and Conditions for Shoreditch Man And Van Services

These Terms and Conditions set out the basis on which Shoreditch Man and Van provides man and van, removals, transport, collection, delivery, and related support services within the UK. By making a booking, accepting a quotation, or allowing us to begin work, the customer agrees to be bound by these terms. These terms are intended to be fair, practical, and consistent with UK consumer and transport expectations. They should be read together with any written quotation, booking confirmation, inventory, or service notes supplied before the job begins.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Shoreditch man and van name, and references to “you” or “the customer” mean the person or business making the booking. If the booking is made on behalf of another person, the person placing the booking confirms that they have authority to agree to these terms. Where a collection, delivery, move, or clearance involves third-party locations, access arrangements, or additional service providers, you remain responsible for making sure that the information supplied is complete and accurate.

These terms are designed for a legal service page and are not promotional material. They apply to standard transport jobs, man and van services, part-load moves, furniture transport, loading and unloading support, and similar work. They do not create a duty to carry out any activity that is unsafe, unlawful, or outside the agreed scope of the booking.

All bookings are subject to vehicle availability, crew availability, route planning, access conditions, and acceptance of the quotation. A booking is usually formed when you request a service and we confirm the key details in writing, by message, or by email. The booking confirmation may include the date, estimated arrival window, agreed price basis, waiting-time rules, parking assumptions, item descriptions, and any special handling requirements. If any detail changes after confirmation, we may revise the quotation or the operational plan.

It is your responsibility to provide accurate information before the booking is accepted. This includes the collection and delivery addresses, floor levels, lift access, parking restrictions, item size and weight, fragile items, disassembly or reassembly needs, and whether any items require extra manpower. If the service depends on access that later turns out to be inaccurate or unavailable, we may charge additional fees, adjust the timing, or refuse to continue if the job becomes unsafe or unreasonably difficult.

The final scope of the Shoreditch van and man service will be based on the information supplied before arrival and any reasonable instructions agreed on-site. We may refuse to transport items that are prohibited, unsafe, illegal, unhygienic, excessively heavy for the vehicle or crew, or likely to cause damage to our equipment or other property. Any change requested during the job is subject to our agreement and may incur extra charges.

Our prices may be quoted as fixed fees, hourly rates, or a mixture of both, depending on the type of work. Unless otherwise stated, prices are exclusive of any additional costs such as congestion charges, parking fees, tolls, storage, waiting time, additional labour, stair carry charges, or disposal fees. Where the service is priced by time, the clock may begin when the crew arrives at the agreed location or when loading begins, as stated in the booking confirmation. Any part-hour may be charged on a pro-rata or rounded basis, depending on the rate agreed.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit, full advance payment, payment on completion, or a combination of these. Unless otherwise agreed in writing, all invoices are due immediately upon completion of the work. We accept payment by the methods made available at the time of booking or invoicing. Late or failed payments may result in suspension of future services, recovery action, and interest or charges where permitted by law. Payments for Shoreditch Man and Van services must be made in the agreed currency and in cleared funds.

Special circumstances may require a revised payment arrangement, including long-distance transport, large-load jobs, multi-stop work, or services involving subcontracted support. If additional costs arise during the job because of incorrect information, delays, extended waiting, restricted access, or customer-requested changes, you agree to pay those costs unless we have expressly agreed otherwise. If a dispute arises over an invoice, you should notify us promptly and provide the reasons and supporting information so that we can review the matter in good faith.

Cancellation rights depend on the type of booking, the timing of the cancellation, and whether the service has already started. If you wish to cancel, you should give notice as early as possible. For scheduled work, cancellations made well in advance may be accepted without charge or with a reduced charge, depending on the booking terms. Where a deposit has been taken, it may be retained in full or in part to cover administrative costs, reserved crew time, and vehicle allocation if the cancellation is late or if we have already incurred expenses.

If you cancel after the crew has been dispatched, arrives at the site, or begins loading, you may be charged a call-out fee, waiting fee, or the full agreed amount if the work cannot reasonably be reallocated. If the cancellation relates to access problems, incorrect information, or failure to provide the agreed items or assistance, the service may be treated as a customer cancellation. We may also cancel or postpone a booking if weather, traffic conditions, safety concerns, vehicle issues, or force majeure events make performance impractical or unsafe.

Where we cancel a booking that we cannot reasonably perform, we will usually offer to rearrange the service or refund any amount paid for the cancelled portion, unless the cancellation is caused by your breach of these terms or by information you supplied that was materially inaccurate. We will not be responsible for indirect losses arising from a cancellation, such as missed deadlines, lost earnings, or third-party charges, except where liability cannot lawfully be excluded.

We take reasonable care when loading, transporting, and unloading items, but our liability is limited to the extent permitted by law. We are not liable for loss or damage caused by pre-existing defects, inadequate packing, concealed weakness, unsuitable access, or items that the customer chose to move without suitable protection. You are responsible for ensuring that delicate, valuable, fragile, or easily damaged goods are properly packed unless we have specifically agreed in writing to pack or protect them.

Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. You should provide photographs, a description of the item, and any relevant booking details. We may inspect the item, packaging, and surrounding circumstances before deciding whether the claim is valid. Our maximum liability for direct loss will not exceed the amount paid for the specific service giving rise to the claim, unless a higher amount is required by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. We are not responsible for business interruption, loss of profit, loss of goodwill, or consequential loss arising from the service, except where such liability cannot legally be excluded. If we agree to handle valuable goods, that agreement does not create insurance cover; you remain responsible for arranging appropriate insurance where needed.

You must ensure that items handed over for transport are legal to carry and that no prohibited, dangerous, or controlled goods are included unless we have expressly agreed and confirmed that such items may be transported lawfully. Prohibited items may include, without limitation, illegal drugs, firearms, hazardous chemicals, pressurised containers, explosive materials, stolen goods, contaminated materials, or any item that presents a risk to health, safety, or lawful transport. We may inspect items where reasonably necessary to protect safety and compliance.

Where the service includes disposal, collection of unwanted goods, or clearance work, both parties must comply with UK waste regulations. Waste must be described accurately before collection, including whether it is household waste, bulky waste, electrical equipment, reusable items, trade waste, or construction-related material. We will only remove waste in accordance with applicable law, including duty of care requirements, carrier obligations, and any relevant transfer documentation. If an item is classified as hazardous or controlled waste, you must disclose that fact before the job begins.

We may refuse to remove waste that has not been declared correctly or that appears to be fly-tipping, illegally dumped, or mixed with prohibited materials. If waste is accepted for removal, you agree that ownership transfers only to the extent allowed by law and that the waste has been legally presented for collection. For compliance purposes, we may record item descriptions, quantities, and disposal destinations. Waste regulations apply regardless of whether the job is domestic or commercial.

The customer is responsible for obtaining any permissions required for parking, access, loading bays, building entry, security passes, concierge approval, or use of lifts and shared areas. You must also ensure that there is a safe working environment at the collection and delivery points. We may refuse to proceed if access is unsafe, blocked, or likely to cause damage, injury, or breach of building rules. Where possible, we will work with reasonable access constraints, but this does not mean we accept responsibility for securing permissions on your behalf.

Unless expressly agreed, the customer or an authorised person must be present at the relevant addresses or otherwise available by phone or message to confirm instructions, sign off the work, or authorise changes. If no one is present and we cannot complete the service, we may return items, place them in temporary holding, or treat the job as a failed attendance, with the associated costs payable by you. Any keys, codes, or entry instructions supplied to us must be accurate and must not breach any law or third-party rule.

If we need to wait because of access issues, missing items, delayed handover, or the absence of a decision-maker, waiting time may be charged. Repeated failed access attempts, stairs not previously disclosed, or the discovery of extra items may also lead to revised fees. We will act reasonably, but our crew will not be required to work beyond safe limits or to carry items that were not included in the original booking without agreement.

The customer must remove or secure personal data, confidential information, and valuables before the service begins. We do not accept responsibility for data stored on devices, paperwork, or media unless separate handling arrangements are agreed in writing. You should also ensure that any goods being transported are adequately insured by you where appropriate, especially where the items are high-value, irreplaceable, or of sentimental importance. The customer remains responsible for backup and data security.

We may use subcontractors or additional helpers where needed to complete the job efficiently, provided the overall service standard is maintained. Any subcontractor engaged by us will be instructed to follow these terms so far as they apply to the work being performed. We may also decline to accept instructions that would require unsafe lifting, unlawful parking, or a breach of building or site restrictions. If an item requires specialist handling, it is your duty to inform us in advance so that suitable arrangements can be considered.

Any estimate given before the service is based on the information available at the time and is not a guarantee unless we state that it is fixed. Estimates may change if the scope of work changes, if the actual volume is greater than described, or if external conditions affect the job. We reserve the right to update the price fairly where the service differs materially from the original description, provided the revised charge is reasonable and supported by the circumstances.

These Terms and Conditions are governed by the laws of England and Wales. If you are located elsewhere in the UK, the service will still be governed by the same law unless mandatory local consumer rights require otherwise. Any dispute arising from or connected with the booking, service performance, invoice, cancellation, liability, or waste handling will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law requires a different forum for a consumer claim.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right on one occasion does not waive our right to enforce it later. These terms may be updated from time to time to reflect operational, legal, or regulatory changes, and the version in force at the time of booking will apply unless otherwise agreed in writing. By using Shoreditch Man And Van services, you confirm that you have read, understood, and accepted these Terms and Conditions.