Shoreditch Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Shoreditch Man And Van provides removal, transport, and related service arrangements to customers in the UK. By making a booking, you agree that these terms will apply to the service requested, whether the work is a single-item collection, a small household move, office transport, or a general man and van service. Please read them carefully before confirming your booking. They are intended to be clear, fair, and practical, while protecting both the customer and the service provider.

In these terms, references to “we”, “us”, and “our” mean Shoreditch Man And Van. References to “you” and “your” mean the customer, client, or person who makes the booking or receives the service. These terms apply alongside any written quotation, booking confirmation, or service description provided before the job starts. If there is any conflict, the written quotation or confirmation will usually take priority for the specific details of that booking, unless otherwise required by law.

1. Booking process
All bookings are subject to availability and acceptance by us. A booking may be made by telephone, email, online enquiry, or any other method we make available from time to time. When you request a man and van service, you must provide accurate information, including the pickup and delivery addresses, access conditions, number and approximate size of items, any stairs or parking restrictions, and any special handling requirements. If the information supplied is incomplete or incorrect, the quotation may need to change.

A booking is only confirmed once we have accepted it and, where applicable, received the required deposit, pre-authorisation, or written agreement to proceed. Any time given for arrival or completion is an estimate unless expressly stated as guaranteed. We will use reasonable efforts to attend at the agreed time, but timings may be affected by traffic, weather, vehicle issues, road restrictions, or events outside our control. If your booking requires a specific vehicle size or extra staffing, you must tell us in advance so we can allocate the correct resources.

2. Your obligations before the job begins
You must ensure that items are packed securely, unless we have agreed to pack them ourselves. Fragile, valuable, or easily damaged items should be clearly identified. You must also make sure that the property is accessible and that there is safe parking or unloading access where reasonably possible. If permits, loading bays, or permissions are required, it is your responsibility to arrange them unless we have agreed otherwise in writing. We may refuse to move items that are unsafe, excessively heavy, illegal to transport, or likely to cause damage without proper preparation.

We reserve the right to adjust the price or refuse to proceed if the actual job differs materially from the description provided at the time of booking. This includes situations where the load is larger than stated, access is more difficult than explained, or additional waiting time is caused by delays outside our control. Any additional charges will be explained where reasonably possible before they are incurred. If you do not agree to the revised conditions, we may cancel the booking and charge for any time already spent or costs already incurred.

3. Payments
Unless otherwise agreed, payment is due on completion of the service and before unloading is finished, subject to any invoice terms set out in advance. We may require a deposit or advance payment for certain jobs, including larger moves, same-day bookings, weekend work, or services involving third-party arrangements. Payments may be made by bank transfer, card, cash, or another method agreed at booking. If an invoice is issued, it must be paid by the due date shown on the invoice. Late payment may result in administrative charges, recovery action, or interest where permitted by law.

All quoted prices are based on the details you provide. Quotes may be fixed or estimated. An estimated quotation remains subject to adjustment if the scope of work changes, waiting time is extended, or extra labour, fuel, equipment, or parking costs are needed. Unless stated otherwise, prices are exclusive of any additional charges that arise because of incorrect booking information or unforeseen site conditions. If an item is too large, too heavy, or unsuitable for the agreed vehicle, we may refuse transportation or charge for a further visit if a larger vehicle is required.

4. Cancellations and amendments
You may cancel or amend a booking by giving us reasonable notice. Cancellations made with sufficient notice may not attract a charge, depending on the nature of the booking and any costs already incurred. Where a deposit has been taken, it may be non-refundable if the cancellation occurs close to the booking time or if we have already allocated staff, vehicles, or resources. If you cancel after we have arrived, or if access is denied so that we cannot complete the work, you may be charged the full or partial agreed amount.

We may cancel or postpone a booking if there are safety concerns, if the requested service would be unlawful, if severe weather or traffic disruption makes the job impractical, or if you fail to provide the agreed access or information. If we cancel for reasons within our control, we will normally offer a rescheduled appointment or refund any prepayment for work not performed. We are not responsible for any indirect loss arising from cancellation, including loss of earnings, missed appointments, or inconvenience, except where liability cannot be excluded by law.

5. Liability, damage, and limitations
We will take reasonable care when handling items and carrying out the service. However, because removal and transport work involves moving objects through varying environments, you accept that some risk is inherent. We are not liable for damage to items that were already fragile, poorly packed, improperly secured, or unsuitable for transport in the condition presented. You remain responsible for disclosing any item that is particularly valuable, delicate, antique, or prone to breakage. If you wish us to carry such items, you should make this clear before the job starts so that additional precautions can be considered.

If we are found legally responsible for loss or damage caused by our negligence, our liability will be limited to the repair or replacement value of the affected item, or to the amount of insurance cover available, whichever is lower, unless the law provides otherwise. We do not accept responsibility for loss of data, sentimental value, indirect loss, business interruption, or consequential damages. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

6. Waste regulations and prohibited items
Where our service includes the removal of unwanted items, all waste handling must comply with UK waste regulations. We will only transport, dispose of, or manage waste where this has been agreed in advance and where it can be done lawfully. You must tell us what type of waste is involved, including whether it contains electricals, metals, furniture, bulky household waste, garden waste, or mixed materials. We may refuse to transport waste that is hazardous, contaminated, or otherwise unsuitable for lawful disposal by a standard Shoreditch man and van service.

You are responsible for ensuring that any items handed over for disposal are legally allowed to be collected and that you have the authority to dispose of them. Fly-tipping, illegal dumping, and improper disposal are prohibited. We will not knowingly remove waste that is classed as hazardous unless special arrangements have been made and we are authorised and equipped to do so. Prohibited items may include chemicals, asbestos, pressurised containers, medical waste, and any material that requires a specialist licence, vehicle, or facility. If prohibited waste is discovered, we may stop the job and charge for time spent.

Where we transport waste on your behalf, you may be asked to confirm the source and nature of the items. Any waste transfer documentation required by law must be completed accurately. If you provide false or incomplete information, you agree to indemnify us for any resulting loss, fine, claim, or enforcement action, except where such responsibility cannot lawfully be transferred. You remain responsible for ensuring that waste is separated, identified, and prepared in a manner that allows lawful handling.

7. Delays, access, and force majeure
We are not liable for delay or failure to perform our obligations where the delay is caused by events beyond our reasonable control. These may include road closures, vehicle breakdown, accidents, extreme weather, industrial action, third-party failures, public authority instructions, or emergencies. If such an event occurs, we will make reasonable efforts to inform you and to rearrange the booking where possible. Any additional costs caused by extended waiting, repeated journeys, or failed access attempts may be charged to you if they arise from circumstances within your control.

8. Customer property and access to premises
You must ensure that any premises involved in the job are safe and suitable for access. Floors, stairways, lifts, entrances, and pathways should be clear to the extent reasonably possible. If our staff are asked to carry items through narrow spaces, over delicate surfaces, or into areas with restricted access, you accept responsibility for preparing the space and protecting vulnerable surfaces unless otherwise agreed. We may decline to carry items if doing so would create a risk to people, property, or the items themselves. We may also stop work if we reasonably believe the environment is unsafe.

Items left unattended in our vehicle or on a site after completion remain your responsibility unless we have expressly agreed otherwise. You should check the goods, the property, and any agreed waste removal area at the end of the job. Any shortage, visible damage, or discrepancy should be reported to us as soon as reasonably possible, and in any event within a reasonable time after completion, so that the matter can be investigated properly.

9. Complaints and claims
If you are dissatisfied with any part of the service, you should let us know promptly and provide full details of the issue. We may request photographs, supporting information, or a description of the circumstances to help assess the matter. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce any remedy available. Where a claim is valid, we may choose to repair, replace, reimburse, or otherwise resolve the matter in a manner that is fair and proportionate.

10. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms shall be dealt with by the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

By proceeding with a booking for Shoreditch Man And Van, you confirm that you have read, understood, and agreed to these terms. They are designed to support a professional, lawful, and efficient man and van service while keeping expectations clear on both sides. These terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise stated.